Operational Excellence in Information Technology

This course is an in-depth examination of the methods to improve organizational operations, enhance quality performance, and improve customer satisfaction within budgetary and labor constraints. Students gain practical knowledge necessary to deal with the critical issues facing information technology managers today. Through case studies, lectures, and discussions, students examine how creative operations management in IT can provide important competitive advantages and how successful operation strategies are integrated into overall planning.

Credits

Prerequisite

MG-620